Support

Do you need help handling IT incidents?

    Online helpdesk

    In order to help you faster and more efficiently Cogetix has invested in a user-friendly online helpdesk. Creating your account is simple. Log in and submit a ticket with your question.

    Support via email or phone

    Our service desk is available for support every working day between 9 am and 5 pm.

    On-site support

    Working in the cloud offers the advantage that we can usually help you from a distance. However, if necessary we will be more than happy to visit your place of business. We charge €50 in transport costs in the Antwerp region and €100 for longer distances.

    Service contract

    You require more extensive service and support, fully customer-tailored to the needs of your business?

    Rates and billing

    The time our service desk staff spend on your ticket is registered in 5 minute increments. All costs incurred in the course of the month are billed at the start of the following month. The hourly rate for our helpdesk is €85 VAT excl.


    Interested in our cloud solutions?

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