Do you need help handling IT incidents? Do you have a change request or simply a question regarding your cloud systems? Our service desk staff will be happy to assist you. They are at your service every working day between 9 am and 5 pm.
In order to help you faster and more efficiently Cogetix has invested in a user-friendly online helpdesk. Creating your account is simple. Log in and submit a ticket with your question.
- you can monitor the status of your ticket at all times;
- you can easily consult your incident history;
- you have an overview of the questions submitted by your colleagues;
- you can create tickets at any moment because the online helpdesk is available 24/7.
Support via email or phone
Our service desk staff can be reached every working day between 9 am and 5 pm.
Submit your question:
- via email: firstname.lastname@example.org
- by phone: +32 3 666 02 40
Working in the cloud offers the advantage of being able to help you from a distance in most cases. However, if necessary we will be more than happy to visit your place of business. We charge €50 in transport costs in the Antwerp region and €100 for longer distances within Belgium.
Rates and billing
The time our service desk staff spend on your ticket is registered in 5 minute increments. All costs incurred in the course of the month are billed at the start of the following month. The hourly rate for our helpdesk is €85 VAT excl.
You require more extensive service and support? Contact us for a bespoke quote.